Holiday Inn Reading South M4 Jct 11, an IHG Hotel
Cosa dicono gli ospiti
I love the location and how accessible it was to local amenities. All staff were brilliant but especially Aliston and Khadeja (apologies if spelling wrong), both were first class in terms of customer care and went above and beyond to help me with changing to a more suitable room. There was also a very helpful Asian gentleman working in the bar (sorry i didn't get his name) and tho it was the end of his shift and late at night, he carried some bottles of water to my room for me that my daughter desperately needed due to her high glucose levels and she needed it to be cold. I am sure that gentleman just wanted to finish his shift but he was super helpful to me as I was unable to carry the bottles myself.
Marion
maggio 2025
Staff were very friendly and accommodating, I arrived far earlier than expected and had concerns that I would not be able to check in, the person at reception was able to find a suitable room for me. When I arrived I ordered a coffee in the restaurant, the coffee machine wasn't working at the time for a cappuccino, the person at the bar still brought me a coffee, whilst I paid for this, she didn't forget and when I was waiting for a taxi she brought me a cappuccino at no extra cost. It was nice that on my first day, a lady from housekeeping came to check that everything was okay with the room.
Jamie
giugno 2025
The property was in good condition. It was clean tidy and the bathroom was excellent. The only issue that I found was that there’s a slight noise disturbance at night times. I just have people on the same floor. You may hear people talking from their rooms, but overall the stay was excellent. They have a bar which is very good And they’ve also got other facility that you can use . Staff are very professional and make you feel welcome. You will have to pay £5 Parking if you book through Booking.com.
Christopher
maggio 2025
"The condition of the room was excellent, and I had no complaints regarding the accommodation itself. However, my experience with the staff was less than ideal. When I checked in at 1 PM, I asked the receptionist if it would be possible to check if the room was available early. She told me it wasn’t, which I completely understood. However, her response was somewhat cold and unhelpful, and I noticed another customer in the same situation received the same tone. On the positive side, the level of professionalism was much improved when I checked out at 5:30 AM. The gentleman at the front desk was exceptional. He genuinely inquired about my stay and whether I was satisfied. I thanked him, though I’m unsure of his name. Despite the initial interaction, I do consider this one of my favorite hotels and will certainly be using them again in the future.
Michael
giugno 2025
Staff were great. Very friendly and accommodating. Room was one that was refurbished. Although it was a twin, it was OK. Bed was comfortable. Big TV to watch our own YouTube videos on as you can pair up with your phone. Pretty quiet as well, which made a nice change. This was Room 180. Clean everywhere in room. Loved the bathroom. Breakfast was well stocked, including potato rings instead of hash browns and broccoli. Never seen that before. Loved the decor and layout of the public areas.
Teddz
maggio 2025
Excellent large spacious disabled rooms with good access and large bathrooms Swift and friendly check in with Khatidja Excellent staff always smiling and very professional Operations Manager Mr Antonio who took good care of our stay Variety of choices in breakfast and dinner with the best fish and chips and cheesecake, Manpreet served us for breakfast and the chef even made the porridge personalised to me after instructing him
Anwer
giugno 2025
Good location for what we needed - close to J11. Hotel is a good size. Initially we thought the car park was small and very crowded but we found the big car park the back. It did mean quite a walk to get to the front door but we were relieved that there was plenty of parking. Rooms are cleaned every day and a good size. Restaurant was friendly and quite busy with business travellers (not a surprise given location close to reading). Good selection on the menu.
Debbie
novembre 2024
I have an excellent overall experience. I booked a room using their service to celebrate my birthday. My first contact was Sami. She made the whole process less stressful; which is what I wanted. She was attentive to the details, friendly, and professional. On the event day, I was overwhelmed with joy when I saw the hall. It was well organized and the staff were all helpful. The food was delicious and well-presented. All of my guests love the food. I had to compliment the chef because it was more than I expected. My guest and I did not have to pay extra for parking and the parking space is secure. We slept well and appreciated the drink in the fridge! Thank you!
Turner
dicembre 2024
I wasn’t expecting much from Holiday Inn, thinking it would be just another budget hotel, but I was pleasantly surprised. The hotel is in a convenient location with its own on-site parking, which made arriving and leaving easy. The room was clean and well-kept, and check-in and check-out were smooth and efficient.
Nina
novembre 2024
All fine ... A detail, but stil ... We did not manage to put up the temperature (slightly) despite various attempts. Maybe it was preset - but a bit cold for our liking. Wonderful silence all night ...
Morten
ottobre 2024
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